Refund policy

How to Start a Return

To begin a return, please contact us at contact@roshilondon.co.uk with:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

Once your return request is reviewed and accepted, we will provide:

  • The return address

  • Instructions on how to send back your item

Items sent back to us without first requesting a return will not be accepted.

For any questions, email us at contact@roshilondon.co.uk .

Return Windows

  • Change-of-mind returns: 14 days from the delivery date

  • Faulty or damaged items: 14 days from the delivery date 

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is:

  • Defective

  • Damaged

  • Incorrect

We will assess the issue and work to resolve it quickly.

Non-Returnable Items

We cannot accept returns on:

  • Items that have been worn, washed, or damaged by the customer

  • Items without original tags or packaging

  • Final sale / clearance items

  • Gift cards

If you’re unsure whether your item is eligible, email us before sending it back.

Exchanges

If you need a different size or colour, the fastest method is:

  1. Request a return for your original item

  2. After approval, place a new order for the item you want

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund is approved. If approved, your refund will be processed back to your original payment method.

Please note:

  • Your bank or card provider may take additional time to process the refund

  • If 15 business days pass after approval and you haven’t received the refund, contact us contact@roshilondon.co.uk .